Hi Teacher Rhoda Pia,
We're sorry that we have missed your chat. We do understand where you're coming from and it is really frustrating to receive a low score even though you did your best. In regards with your concern, you may actually see on what field/category the student gave you a low score on. You may go to your "My Promotion Summary" tab > 'My Promotion Detail" > click on the score on the date you received the low evaluation and you will see it there. You may also check it by clicking on the details on your service score and check on which components your score decreased. Further more, you may contact our QA team via Skype: live:hbtqaconcerns or HBTQAConcerns@51talk.com to have the lesson checked and evaluation validated. Please note, however, that our QA team may evaluate the lesson in totality including quality of teaching.
If you have other questions/concerns, please don't hesitate to message us.
Thank you for contacting 51Talk Lesson Support!
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It’s the season to earn more! Student Satisfaction Incentive is ON – from July 22, 2017 until August 15, 2017. Open regular slots between 8AM until 10:30PM whole week and get the chance to earn an additional 3Php for EVERY successfully conducted CEJ and NCE lessons. Conditions apply. Please check MyPage announcement for details. Thanks!