Support Portal

Use the search or browse by category

Lesson Support Portal

phsupport.51talk.com (http://phsupport.51talk.com/)

MyPage Issue 06/14/2017

Hi teachers, We are currently having system downtime with Lesson Memo posting, Start Button and Appearance checking. Please bear with us as our developers are checking on these to resolve the issue. Kindly secure all necessary screenshots (with time stamp) to use as reference if needed. Regards, 51 Talk

AC and MyPage Issue 06/14/2017 (FIXED) 16:41

Hi teachers, We have received confirmation from our developers that AC and MyPage are okay now. Kindly do these steps: AC: 1. Relaunch AC 2. Log in again MyPage: 1. Relaunch your browser 2. Go to mypage 3. Log in again If you need assistance, start a chat session by clicking the chat bubble at the bottom of this page. Regards, 51Talk

Anti-virus causing error on AC Video

AC Video problem – This has been caused by the recent updates of anti-virus on its internet security that mainly causing the AC Video streaming to malfunction, and this doesn't mean that the AC program has virus content or malaware, * Check video if it’s working on Skype or QQ – if it’s working then proceed on this trouble shooting steps. * Uninstall the AC and install the newer version 2.7.0.81 > http://203.119.6.5/ac20/51Talk-AC.2.7.0.81.exe * Install the AC u...

Google schedule re-sync problem

Google schedule re sync Problem. Hi Teachers, It has been caught to our attention with the emerging issues in syncing the schedule of our teacher from google to 51talk shift management page. On this event you would eventually see an error message "401 Error disables client", this is mainly caused by the license agreement that needs renewal to google. on the other hand our Chinese developers has been informed and will eventually have this one fixed, but it would take us at-least a ...

Announcement: SET AC PROXY OFF

Hi Teachers, Proxy for AC will become unavailable starting tomorrow, March 28, 2017 @ 12:00 noon. This will highly affect your AC connectivity. Upgrade your AC now for the best AC connectivity experience. Download AC on your MyPage account (My Booking Schedule) by clicking this icon: How to turn OFF AC proxy: 1. Go to AC log in window and click Set Proxy 2. Switch set proxy to OFF then click OK – if proxy is set as ON _*if proxy is already set as OFF, don’t change and just c...

No need to Reopen Closed or Resolved Tickets

Dear Teachers, 

Once a ticket or chat is marked Resolved on your "My tickets" , please refrain from re-opening this. The ticket will stay closed and support won't be able to see this. 

What you can do instead is create a new ticket or new chat and reference the previous ticket number you want to review. 

 

 

Thank you for your cooperation! 

51Talk Support Team

Fees Concerns

Hi Teachers,

Please submit a ticket for fees concerns.

We will respond to your Fees Concerns tickets in 24 to 48 hours. Please DO NOT submit duplicate tickets. 

Follow up with your concerns after 48 hours if you have not received any reply on your email address or on "My Tickets" on the Support Portal (top right of the page) . Please make sure you attach all necessary screenshots and documentation in the ticket. Thank you for your patience and understanding.