Hi teacher Jessy,
Thank you for contacting us today. I am sorry to hear about the complaint. Generally we cannot modify the given complaint/evaluation but it can still be validated for it not to be taken against your standing. You can provide any proof that we can submit to China Admin for review and validation.
Regarding the student's being in a room conducive to learning, we understand where you are coming from and it is true that it is best that a child be in the area where there is less distraction and noise. I suggest that you include that in your lesson memo in order for the parent to consider your suggestion in their future lessons but as you are aware that is beyond our control.
For the student's using mobile phones, please have them transfer to a PC for better lesson experience as not to have any tech issues like audio/video issues. If student's can't transfer to a PC and it is affecting your lesson it is best to refer them to CS hotline 4000-515151.
The Policy/rules may change as indicated from the service agreement one way of the company's opportunities to improve and we are working on this specific situation to build a better solution. Thank you for your understanding.
Cleo - AA support