Having audio and video issues?
Adjust your AC's audio and video settings.
1. Click Settings button
2. Select headset as audio device
*Go to Speakers Tab then select your headset on the Current audio device
*Click Play button to test headset speakers
*You should hear a ringing sound
*Go to Microphone tab then select your headset on the drop down list
*You should be able to hear yourself
3. Select webcam as video device
*Go to Video tab then select your webcam on the drop down list
For any concern/assistance, start a chat session with our support team by clicking the chat button at the bottom of this page. Technical Helpdesk is online from 08:00-22:30 Beijing Time (UTC+8:00)