If your student can't hear you, follow this quick microphone check:
1. Check if your headset mute button has been pressed or not.
2. Check AC audio settings, make sure that your headset is selected as AC audio device (You should be able to hear yourself while inside the microphone settings window)
3. Check if microphone has been set as mute inside AC classroom
*The icon shows a mute microphone - click the icon to turn off mute
For any technical concern/assistance, start a chat session with us by clicking the chat button at the bottom of this page. We are online from 08:00-23:00 Beijing Time (UTC+8:00)