Technical Helpdesk Forum

Bank Account (Edit)

Hi! I have already uploaded my NBI Clearance copy in MyPage but unfortunately, I forgot to fill out the NBI Clearance Issue Date, and the EDIT is no longer there for me to update my information again. Can you please put it back again in MyPage. Thanks! Hi Teacher Teresa Collins, Good day! This is with regards to your concern, unfortunately, the tech team does not handle this matter. For further assistance and to have a more accurate answer to this matter, kindly contact the lesson support...
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AC problem!

I got disconnected from AC earlier. I wasn't able to finish my first class. What if I get a complaint from my student? I messaged my coach and he/she said that there were problems with AC and I should report it here. Hi Teacher Jasmin, Sorry for the late response. We have received a lot of concerns from the other teachers as well. This issue has already been fixed. If the problem still persist, kindly send us another message at http://phsupport.51talk.com/ Thanks for your patience and unde...
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51talk AC

help!!!!
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Shift Management

I cannot open and close slots in my Mypage Shift Management.
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Why can't I update my AC

I can't update my AC. it says fail to update and I can't download the update. I need help ASAP. assisted on live chat LYF-BJIYR-479
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Tech Problem

I cant hear my student but he can hear me and we can see each other. I don't know what's wrong. Help please. My AC is not working very well. It couldn't detect my devices. I need help ASAP. This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicking the chat bubble at the Support Portal Landing Page.
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MYPAGE

Why cant i login my page? tried all sorts of troubleshooting with support team.Pls. do something.Thank you.
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Cannot sign to my page

Hello please help me I cant sign to mypage.
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lesspn assigned at 2000 hrs

help teachers. i don't know how to teach the lesson Tired and Thirsty schedule at 2000
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AC

i cant open my AC. please help. ASAP nothing happens whenever I try to open AC.. :( This kind of problem can be resolved by re-installing your AC. Here is a guide on how to uninstall/reinstall your AC: http://support.51talk.com/936988-UninstallReinstall-AC
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SKYPE

I can't send messages on Skype. can anyone help me? Thank you! I apologize for the inconvenience that this had caused you teacher. Please send us a message at http://phsupport.51talk.com/
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Skype?

I have typed in teach@51talk.com into skype search and nothing has appeared. I have an interview with 51 talk in an hour and I can't seem to find you. What do I do? Hi, Teacher. Kindly try to search this Skype ID: teachers51talk Sincerely, Kyx - Technical Helpdesk HELLO , can anyone help me? I cant send messages on Skype..Thank You! This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicki...
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ac

is there an issue reported about the 51talk AC just now at 8:30 pm? guess im the first one no reported issue teacher if you encounter an issue, pls open a chat with u, so we can check your AC hello I couldn't see my class schedule on my AC. Hope it can be fix as soon as possible. Because I will be having a class early this afternoon. Thank you This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new ch...
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Paypal payment

Hello, I took training and was told I would be paid and when I talked to my team leader, he said contact the support team for payment verification and yet, I don't have their contact info. Does anyone have their info and if so, how can I contact them about being paid?
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PAYPAL ISSUE

I'm out of the country. I can not open a BPI Savings Account so I was advice to have a PayPal Account. What do I need to send it to you since I don't have my ATM Card with me? Hi Teacher Sheryl Deena, Please open a Paypal account and provide your email address in Paypal to us. Thank you! Sincerely, Michael Good day Sir Michael, Its sherylduque@gmail.com Thank you. Sheryl Deena This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible ...
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scheduling lessons

I am unable to access my page or schedule classes in AC
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AC problem

Hi. Good day! I just had my first class last night for 51talk. During my class, I had a problem with my audio. My headset seemed not detected by my laptop. The voice is coming from my laptop speaker and not with my headset. Can you please help me address this problem?
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Plotting of Schedule in MyPage Account

Hello! There's a difficulty of plotting my schedule on Mypage. Which whenever I try to plot and click submit there is a box appearing and telling "You schedule has been unavailable for future booking (kindly see my attachment). What will I do? or Whom I will contact to resolve this problem? Thank you very much!
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Technical Check

To whom it may concern, Hi! Good day! This is teacher Vandam and May I know if the technical check Team would be able to help me in unlocking my page? The 51talk Coach NCR needs to see my technical check first before unlocking mypage. Hoping for your respond. thank you.
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Teacher Cacai here....

hi, Do we have a privilege for digital mammography with discount price at Manila Clinic this month, during the Breast Cancer Awareness? We had this in the past years. Thanks Hi Teacher, I'm sorry as much as I wanted to help you but this is out of our scope, kindly coordinate this to your support team via phsupport.51talk.com then click "SUPPORT" bubble to get the most accurate response. Thanks. Sincerely, Technical Helpdesk Team okay. thanks This ticket has been resolved. Please do not chat ...
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