Technical Helpdesk Forum

ACCOUNT SETTING

Hi!I uploaded the atm and nbi clearance but accidentally clicked the nbi clearance too for the valid ID. How can I reupload the correct picture?
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Account Setting

Hello, good morning. I just want to ask for your help regarding on uploading of my ATM Card and TIN number because I've tried to upload it but it always says about the size of the picture. Hi teacher, Sorry for the late response. If you are still encountering the same issue, for technical concern/assistance, start a chat session with us via http://phsupport.51talk.com - click the TECH chat bubble at the bottom of the page. We are online from 06:00-23:30 UTC+8 (Beijing Time) Sincerely, 51Talk ...
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BPI card

Good PM. i have already the account number but my card will be released this 13th of march. my question is, can i still get my fees by this end of the cut off? i have already my account number
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Account Setting

I followed the requirements in uploading the BPI acct and valid ID, in jpg format with less than 2 mb but the files won't save. I don't have NBI clearance yet. Should these be completed so I can save them? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technica...
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BPI account

Hi i would just like to ask regarding my bpi account someone calls me form 51talk and says that my account name is not correct and asking to confirmed it. or re-upload it i went to bpi account and they said that there is no problem with my account name, so i do re-upload it on 12th of feb. it is 15th now and i have not yet received my salary what should i do then? *from rather Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindl...
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BPI account

Good day! Ma'am/Sir I would like to ask a question about my BPI account weeks ago I went to BPI asking about opening my account and they stated that I must have a company's referral where should I ask a for a company's referral for me to have that certain stuff ? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Than...
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Shift Management Tab not Responding

Is there any problem with MyPage tonight? Shift Management not Responding on my end. Please refer to attachment for the Screenshot. Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technical Helpdesk It's already working on my end. thank you though. Hi Teacher, ...
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H5 Not Loading

Hi. Can you please help me out? I am clicking the H5 activity on Mypage but the page is not loading. Cant Reach This Page appears on the page. Thank you.
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NBI Clearance upload

Hi! I recently got my NBI clearance and I'll need help uploading it on mypage since I can't seem to edit it. Many thanks!
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AC problem

Hi! this is my first to encounter a problem in my ac. My first lesson were good but when I enter my second class the AC suddenly hang and my student can't hear me yet My headset were good. And My camera was working I can't see myself and also the students. I was fixing the AC many times and it's still nit working. So she chatted me that she will just log out and then she already leave. And the time were stop running. What should I do with the memo? Hi Teacher, Sorry for the late response. Are ...
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Bank account setting issues

I just would like to ask why I can't save my account number, nbi, and Id on the account setting. I'VE BEEN DOING THAT FOR SEVERAL TIMES already.
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Bank Account

Hello! How about for new teachers who are going to open BPI account yet and are able to teach within the days before the cutoff, are we gonna get paid or our earnings will be pending for the meantime? Because it will take at least 3 weeks to open an account.
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COT

Can I ask for certificate? Thank you Here are the details you might need... Name: Rodolfo Cabalquionto Seeling Jr. Teachers name: June Rodolfo Address: 186 Saint Bernadette Street Dominican Hill Baguio City email address: rodolfoseeling@gmail.com tel no: 09172428802 Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks fo...
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No Image Found After Bank Account Pic Upload

Hello! How will I deal with the pictures I uploaded in MyPage? They don't appear as if I uploaded nothing. Hi Teacher Marlon Lake, For your reference http://mypage.51talk.com/admin/teacher/notify.php?nid=1520, For now, we will reset your bank details on my page. Edit button is now available. You can upload your bank details. But please make sure, that photos to be uploaded must be in JPEG and less than 2MB the file size. If this doesn't work try to message the fees and attached all the necess...
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Plotting of Schedule in MyPage Account

Hello! There's a difficulty of plotting my schedule on Mypage. Which whenever I try to plot and click submit there is a box appearing and telling "You schedule has been unavailable for future booking (kindly see my attachment). What will I do? or Whom I will contact to resolve this problem? Thank you very much!
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Bank Account Editing on My Page

How will I change or edit the bank account picture in My page account? Same account # and Account name. Just want to update it from a deposit slip I had uploaded before to an atm card. Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technical Helpdesk
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Lesson Fee

Good evening! I'd like to ask about the lesson fee. I will be moving to China for full time job next month and I still want to be a part time teacher here in 51talk. Will my lesson fee still be the same? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technical...
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AC and My Page is not showing same result.

Please help. I have class later at 15:00. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team Hi There, Please help me I have books in MyPage but I cannot see it in AC. I have 3 bookings for tomorrow. Appreciate your help. Thanks. Juliet Pamble
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Cannot see booked class in Lesson History

I have a booked FT class at 19:30. I can see it on my page and AC but I CANNOT see it on the Lesson History. Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technical Helpdesk Hi, I was shocked cause I have a deduction of not attending my class. But I always c...
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Techincal

I will be late but not absent. AC is still updating Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, 51Talk Technical Helpdesk I was on a middle of my class a while ago, then the AC stop responding and I cannot open it again. What should i do on this. I still have my ...
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