Technical Helpdesk Forum

Start Button

Good evening! My first open slot for today was at 9pm and 8:30pm I was already waiting for the start button to appear. Now it's already 9:30pm and it still isn't showing.
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BPI Account Card Picture

Good Day! I am one of the teachers here in Cebu. I already put my account number on my Account settings but for the card picture, I accidentally put my NBI and ID picture. And it cannot be changed anymore. How will I change it? Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sin...
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waiting is too long to be tagged

Good morning. I had my BK12 training last September 3 in Cebu City (onsite) then demo followed and i passed. I waited for so long already to be tagged. I've also worked hard for it and i am very concerned with my bookings because I know the tagging can help. I already ask my trainer evaluator but there was no response. I asked my BK12 trainer and he said he would make a follow up but nothing happened. I also asked the help of my coach and she said she will make a follow-up also. She also said th...
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BPI Account

Good day! This is about the banking informations of my 51talk account. I already have the BPI card but I do not have a deposit slip. What I did is, I attached the picture of the back part of the card. Is that okay, or should I edit it? Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understandi...
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AC Camera and Sound Not working

I have three cases with this problem. Is there a problem with AC? My student said my camera is not working but I can see my student.
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My camera in AC shows split screen/picture

I did some steps on my end with troubleshooting, but it still shows the same picture. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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Tagging absent.

Hello Good afternoon. I was not able to attend my class this 6 o'clock in the morning, the student add me but after 6 minutes the student left so when I enter the classroom I found out that there is no sub teacher attended. What I'm gonna supposed to do now since I was not tagged as absent? Hi Teacher, To have this checked easily, we strictly require to submit the following: 1. Date and Time of the lesson(s) 2. AC issue encountered 3. Screenshots of the issue (Please use https://snag.gy/ for ...
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HI team ,I have booked at 18:00 however AC shows no reservation.

HI team ,I have booked at 18:00 however AC shows no reservation.
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AC Not Responding

Hello, how could i fix my AC if it keeps on saying "Not responding"? I am always in the middle of my class when it appears, i'm afaid to be tagged absent or leave early and be penalized.
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unlocking my page

I conducted the class and you marked me absent Hi Teacher, To have this checked easily, we strictly require to submit the following: 1. Date and Time of the lesson(s) 2. AC issue encountered 3. Screenshots of the issue (Please use https://snag.gy/ for screenshots) Kindly re-submit your dispute request with the complete information above for us to have your dispute processed for validation. Here is the guide for submitting: http://phsupport.51talk.com/descknow/8/0/29 You can also see the atta...
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Unlock Mypage

Good afternoon! I am being prohibited to open slots in mypage due to the absence report I made few days ago, may I know what I need to do to e able to open slots again? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Validation Team Good day! My page ...
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issue with AC

Hello my photo's already in the MY PAGE but it wouldn't appear on AC. I've tried clearing the cache and switching account in AC to put the new password you gave for new launched teachers. I tried it several times but it's still the same. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understand...
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I cant log in in mypage

OI need help since I cant log in in my page Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
1

My page issue

I logged in at 8:00 AM, My first lesson is not until 9:00 AM. The start button did not appear under Home.
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Why I can’t open my ‘my page account’?

Hi, please help. I’m trying to logged on in my page acct but it says ‘username or password is incorrect’. I’m really sure that I input the correct email add and password. Please help. Thank you Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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MY PAGE ISSUE

This is my page looks like. What happened? I cannot open my page. How can I submit lesson memos? Always log-in failed. Same concern that I am having right now Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. All lesson penalties tied up with the recent issue would be reviewed for reversal. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Validation Team I am having problem in booking lesson. I cannot open ...
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AC installer

Can I have the new AC installer I cannot download it on my page
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AC speaker

I want to ask if there is an issue with AC's audio? I can hear someone on the other side when I am testing the headset. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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No Image Found After Bank Account Pic Upload

Hello! How will I deal with the pictures I uploaded in MyPage? They don't appear as if I uploaded nothing.
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editing the Bank setting

Good day , I'm having troubled in editing my bank setting . I only post the bank slip so I want to change it with the ATM card but unfortunately I can't edit it . How can I resolve this ? Thank you in advance .
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