Technical Helpdesk Forum

Bank Account

I am trying to upload my documents but it's not going through. I'm only lacking my NBI. What should I do? Every time I am clicking SAVE button it's not going through
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Mypage is not working

Mypage is not working, Ive tried so many times... Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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Enter Class Button is not working.

As a newly launched teacher, I'm doing my best to manage my time and lessons because luckily I have back to back bookings. 11/3/2018 21:00 - 21:30 Class schedule was marked absent by my student (Lina) even I was online in AC. The Enter Class button is not responding even after I tried logging in again. If screenshot is not valid, I have a recorded video via Bandicam for proof. I hope you can fix this issue, Thank you. Hi, Teacher! A response has been sent to your email address. Thank you for re...
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nbi issue

Hi! I uploaded my nbi clearance together with my atm and id but I just recently noticed that it doesn't show on my page. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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AC problem

Hi! this is my first to encounter a problem in my ac. My first lesson were good but when I enter my second class the AC suddenly hang and my student can't hear me yet My headset were good. And My camera was working I can't see myself and also the students. I was fixing the AC many times and it's still nit working. So she chatted me that she will just log out and then she already leave. And the time were stop running. What should I do with the memo? Hi Teacher, Sorry for the late response. Are ...
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no lesson seen in air class

hello I have a class with my student teat at 21:00. Hi Teacher, I apologize for the inconvenience that this had caused you teacher. I understand that this is very frustrating but the system detected that (backend result). We regret to inform you that your dispute is still declined. Lesson Time and Date ________________________ Please see reminders below. Connectivity: 1.Ensure Speedtest result is within your Plan speed, if not please inform your ISP ASAP. 2.Always use LAN connection to a...
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Uploading bank details.

Hi Good afternoon. I just uploaded my documents for bank account including the valid ID and the NBI clearance. However, after the mypage loaded, the NBI upload slot was empty. How can I upload my scaned NBI clearance? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, T...
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Bank account setting issues

I just would like to ask why I can't save my account number, nbi, and Id on the account setting. I'VE BEEN DOING THAT FOR SEVERAL TIMES already. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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Bank account

Good day! Im one of the teacher here in Dumaguete. I accidentally press submit and i forgot my NBI clearance to upload and also i miss input my account number but i have uploaded my ATM picture back and front. And it cannot be changed anymore. Can i still get my fee? And how will i change it? Can you help me pls. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are ...
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I was tagged absent

Hi support.. I was tagged absent tonight at 19;00..I was not able to enter the classroom because there was no class..but this class was really booked...Attached here is my screenshot for tonight oct.21, 2018. Thank you very much.
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I cannot view the lessons

i cannot view the lessons Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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ac issue?

Are we having AC tech issues? I have an ongoing class Me too. Yes. AC issue here. I have ongoing and upcoming lessons. Thank you AC Issue Hello, it's my first time to encounter this. What should we do? Thanks. I have the same error notification right now... Bad Gateway Error. i was in the middle of my class when I encountered the glitch in my AC account. Also the back up lesson is not responding. What are we going to do? Now I can't log in to AC. Hi Teacher, Sorry for the late response. Ar...
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Bank Account Issue

I can't open a BPI account because they are aking for TIN # however when I go to BIR they told me that they will not issue the TIN # if I don't have the employer We apologize for not being able to pick up your chat. If your concern is still outstanding, please open another chat so we can assist you accordingly. Click on the “Tech” chat bubble for technical related concerns or the “Support” chat bubble for general concerns. We appreciate your understanding and cooperation. Thank you very much.
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BANK ACC

So I already went to BPI twice, but they won’t allow me to open a savings acc because I am still a student and they want me to submit a certificate of enrollment first, but our enrollment will start on june 4 and my 2nd pay out will be on May 31. I am not sure if the deadline for submitting is 30 days after being launched or before the 2nd pay out? Hello coach. I have just uploaded my bank details, NBI clearance and Government ID. May I know if I will be included for payout this cut off?. Thank ...
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NBI CLEARANCE ISSUE

Hello Teacher, I already uploaded my NBI clearance but when I checked it in my account setting, I can not see my NBI clearance and the dated it was issued, well I really uploaded the clearance and fill in the date issued. Why is that so? Thank you. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience an...
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Satisfaction Rate

Why does my satisfaction rate goes to 0% ?
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AC Not Responding

Hello, how could i fix my AC if it keeps on saying "Not responding"? I am always in the middle of my class when it appears, i'm afaid to be tagged absent or leave early and be penalized.
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packet loss

I have a 20:00 class tonight but I am so shock that the AC is keep on saying that my internet is not stable and after that it I was disconnected in the AC at 18 minutes of our class, but when I do the speed test my internet connection is good. http://www.speedtest.net/result/7673821700 here is my speed test. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online f...
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Start Button

Good evening! My first open slot for today was at 9pm and 8:30pm I was already waiting for the start button to appear. Now it's already 9:30pm and it still isn't showing. Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team
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BPI Account Card Picture

Good Day! I am one of the teachers here in Cebu. I already put my account number on my Account settings but for the card picture, I accidentally put my NBI and ID picture. And it cannot be changed anymore. How will I change it? Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sin...
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