Technical Helpdesk Forum

AC technical issue

Hi, I cant connect with my student.. my AC is having a technical issue.. It cant connect to server. here are the screenshots Hi Teacher, Sorry for the late response. Are you still having this issue? Kindly send us another message at http://phsupport.51talk.com/ for us to assist you via live chat. We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Team URGENT PLS! My AC Schedule is not showing. Pls help! I have a booked l...
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Tech Problem

I cant hear my student but he can hear me and we can see each other. I don't know what's wrong. Help please.
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TECHNICAL CHECK POSSIBLE SCHEDULE

Hi, Can I have a technical check schedule today? Thank you!
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Is our AC compatible to a mobile phone?

I have noticed that our students are using their mobile phone when we teach-in. I know we are not allowed to use mobile phone, however as a form of backup aside from generators, can we download AC from a particular brand of mobility, such as the iPhone or Android and if so which ios would it be and for android what version? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/...
1

My page says you do not have permission to open time

I tried opening slots and close as well but ity says no permission, my account is not locked
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AC problem

I've encountered AC problem with 3 of my students tonight. We can't see and hear each other, tried logging in and out of AC but to no avail. It only happens when student is using mobile app, because I didn't have the same problem with my students who are using PC. I think tech department should look into this matter. This will surely affect my SS because for sure student might think the problem is with my internet connection when it's clearly not. Hi Teacher, I do apologize for the inconveni...
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QQ concern

hi, why I couldn't log in both QQ international and Chinese QQ, I am always getting scan code, and I couldn't understand Chinese character. Please help me.
11

AC ISSUE

I encountered 502 BAD Gate Way. I have two classes starts at 21:)) up to 22:00
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Back up if in case something went wrong with my laptop

Hi, I have issues with my laptop where it sudenly shut down at the middle of the class. Can I use my tablet instead as a back up cause the net shop is 10 min. away from my house and the student might not wait for me that long. I'm actually trying to download AC but it is showing codes I cannot recognize. What shall I do in case this happens again. BTW, I am 30 min. away from the site. Thank you and waiting for your response.
1

Bank Account (Edit)

Hi! I have already uploaded my NBI Clearance copy in MyPage but unfortunately, I forgot to fill out the NBI Clearance Issue Date, and the EDIT is no longer there for me to update my information again. Can you please put it back again in MyPage. Thanks! Hi Teacher Teresa Collins, Good day! This is with regards to your concern, unfortunately, the tech team does not handle this matter. For further assistance and to have a more accurate answer to this matter, kindly contact the lesson support...
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giving stars on AC (MacBook)

Hi! I'm using the AC on my mac book air and i don't see any icon where I can give stars to the students. can you please help me Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk
1

BPI Account

I can't open a BPI account because they are aking for TIN # however when I go to BIR they told me that they will not issue the TIN # if I don't have the employer Please send us a message at http://phsupport.51talk.com/ Hello! Can you help me with this? I didn't receive my fees for the last two cut-offs. This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicking the chat bubble at the Su...
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Schedule a Tech Check

I was scheduled by a CBT admin for a tech check today at 3PM. it's already 3:10 and nobody has reached out to me yet. How do i personally request for a schedule. The person helping me out with this is on rest day. Thanks Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, ...
1

Tech check

Can I have a schedule for tech check tonight? My coach is waiting for my tech check result for unlocking Mypage. Hi Teacher Jessa Monique, Good day! For technical check, kindly, start a chat session with us via http://phsupport.51talk.com - click the TECH chat bubble at the bottom of the page. Thank you and have a nice day! Sincerely, Technical Helpdesk Been looking everywhere for that chat bubble... to no avail.
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log in problem in http://www.51talk.com/admin/admin_login.php

i cannot log in to this website it give me the same message in chinese i dont understand What is the email and pw you are using for mypage? May I also know you teaching name? Please open a chat with us so we can further assist you. http://51talk.ladesk.com/ Kindly click the chat button. Please indicate your Name/Teacher’s Name. On the department field, choose Technical Helpdesk. name LEONFORD email: leonelrevilla4g92a@gmail.com Hi teacher, use this link to enter MyPage: www.51talk.com/ph ...
14

Unlock Mypage

Good afternoon! I am being prohibited to open slots in mypage due to the absence report I made few days ago, may I know what I need to do to e able to open slots again? Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk Validation Team Good day! My page ...
2

Time Error in Schedule Sync on Google Calendar

Time is not correct on Google Calendar. (12Hrs difference from the original time in MyPage). Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk
1

AC bad gateway for over an hour now!! Hep!!

What's the problem of AC? I cannot even get a backup lesson! Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://phsupport.51talk.com/ We are online from 6:00 to 23:30 Beijing time. Thanks for your patience and understanding. Sincerely, Technical Helpdesk
1

Help!!

Hi there.. I cannot log in to AC. I have 2 more lessons to conduct.
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New laptop

Good afternoon! My account has been locked because of absences. I was absent last May 31 because unfortunately, my old laptop was stolen in our house so I had to buy a new one. A coach said that I should inform tech support about this for my tech check since I have a new laptop. She said that she will unlock my account once it will be checked. Hi Teacher, Sorry for the late response. We have received a lot of concerns from the other teachers as well. Kindly send us another message at http://p...
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