Technical Helpdesk Forum

Disconnected from AC

Hi teacher, I am experiencing technical problem with my AC right now! Please help! I have more classes to conduct. Upon checking, speedtest is okay. I was not able to conduct the entire class. Hi Teacher, Are you still encountering the same issue? If yes, please send us a live chat via phsupport.51talk.com then click "TECH" bubble. We are open from 6:00 AM to 11:30 PM Thanks. Sincerely, Technical Helpdesk
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AC for Mac

Hi! Where can I download AC for Mac? I had to switch computers and the AC download on My Page is only for Windows. Oh it's in the app store :D
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Tech check

Can I have a schedule for tech check tonight? My coach is waiting for my tech check result for unlocking Mypage. Hi Teacher Jessa Monique, Good day! For technical check, kindly, start a chat session with us via http://phsupport.51talk.com - click the TECH chat bubble at the bottom of the page. Thank you and have a nice day! Sincerely, Technical Helpdesk
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MyPage Issue

Hello..Good afternoon! I can't access to MyPage right now.
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Techical check

Whom to contact for the technical check? Hi Teacher, Please do send us a message here http://support.51talk.com/ for us to properly address your concern. Thank you Regards, Liezl Good afternoon, For tech check please. I am done with the coaching on unlocking mypage due to excessive absences. Thank you. Teacher Waykona Good afternoon, For tech check please. I am done with the coaching on unlocking mypage due to excessive absences (ISP-System Issues). Thank you. Good afternoon, For tec...
14

Bank Account (Edit)

Hi! I have already uploaded my NBI Clearance copy in MyPage but unfortunately, I forgot to fill out the NBI Clearance Issue Date, and the EDIT is no longer there for me to update my information again. Can you please put it back again in MyPage. Thanks! Hi Teacher Teresa Collins, Good day! This is with regards to your concern, unfortunately, the tech team does not handle this matter. For further assistance and to have a more accurate answer to this matter, kindly contact the lesson support...
2

BPI Account

I can't open a BPI account because they are aking for TIN # however when I go to BIR they told me that they will not issue the TIN # if I don't have the employer Please send us a message at http://phsupport.51talk.com/ Hello! Can you help me with this? I didn't receive my fees for the last two cut-offs. This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicking the chat bubble at the Su...
7

PAYPAL

i have an account in paypal but what to submit? just my card number and email? Thank you
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AC Not Working

My AC is not working teach :'( Haven't conducted my 20:30 class with my student.
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Tel Reminder

Is anyone experiencing the same issue I have regarding the Tel Reminder. I have a class now at 1700 and the Tel Reminder is not clickable. Please investigate. Hi Teacher, We apologize for the inconvenience Teacher, but as far as I want to help you with your concern. We doesn't have any access on it. I would suggest you to contact your Teacher Support Team for them to guide you and provide further information with your concern. Thank you and have a great day. Joy Technical Helpdesk I had a pr...
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AC Class keeps on crashing

Hi! My AC Class app (windows) kept on crashing/stopped working. It happened twice on Feb 14, 2018 and Feb 23, 2018. No problem was noted on my internet connection as well as the RAM upon executing "Start Detection". Please help!
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20 pages Lessons & Leave Early Status

Question #1 I have a Leave Early Status on my first 4 students, do i have to submit Dispute on this? Is there a penalty? The reason are; (1) I am not yet familiar with the AC timer and (2) I am scared that when I extended my time the call will be cut off. Please give me insights about this. Question #2 A student book me one day ahead and i downloaded the lesson for review, But when i checked it again, less than an hour before it, the lesson was changed. My class with him is at 2:30pm, i downlo...
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AC problem!

I got disconnected from AC earlier. I wasn't able to finish my first class. What if I get a complaint from my student? I messaged my coach and he/she said that there were problems with AC and I should report it here. Hi Teacher Jasmin, Sorry for the late response. We have received a lot of concerns from the other teachers as well. This issue has already been fixed. If the problem still persist, kindly send us another message at http://phsupport.51talk.com/ Thanks for your patience and unde...
1

51talk AC

help!!!!
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Shift Management

I cannot open and close slots in my Mypage Shift Management.
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Why can't I update my AC

I can't update my AC. it says fail to update and I can't download the update. I need help ASAP. assisted on live chat LYF-BJIYR-479
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Tech Problem

I cant hear my student but he can hear me and we can see each other. I don't know what's wrong. Help please. My AC is not working very well. It couldn't detect my devices. I need help ASAP. This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicking the chat bubble at the Support Portal Landing Page.
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MYPAGE

Why cant i login my page? tried all sorts of troubleshooting with support team.Pls. do something.Thank you.
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Cannot sign to my page

Hello please help me I cant sign to mypage.
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lesspn assigned at 2000 hrs

help teachers. i don't know how to teach the lesson Tired and Thirsty schedule at 2000
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