Comments and Suggestions?

We welcome any comments and suggestions so we can improve our site to fit your needs. If you need something that cannot be found on this site, post it here and let us know so we will do the best to help. Thanks for your support. Your 51talk Technical Helpdesk Team

Basis of students' evaluation to teachers in a Free Talk class

We are all aware that evaluation in this kind of teaching-learning process is reversed as students are the ones evaluating their teachers instead of the other way. By this, I think it should be proper for the students to give reasons as to why they evaluate their teachers the way they do. What are their basis of scoring? What do they think are the teacher's flaws? What were they expecting that were not met by the teacher? or other things of sort specially in a "free talk class". There should be ...
New
1 vote (noun)
3

51talk.ladesk

I can't see what's written behind the box the online chat support, even if I click close, nothing happens. It just show's up the tab for our queries. The page is very slow to load. I can't enter mypage. 2 lessons are late already Hi teacher Nebres, we are currently receiving multiple issues on MyPage and AC, please bear with us as we are currently investigating this with our developers. Thank you. Kindly save the ticket for reference if you will have dispute due to this error. Sincerely, Zel ...
New
2 votes
17

http://mypage.51talk.com/mypage/phweb/page/signin/

is there anyone can help me to fix this issue? i tried lots of trouble shooting, nothing happens. Hi Teacher, Can you please contact us via http://phsupport.51talk.com/ then lets check it via remote access. Thanks. Sincerely. Technical Helpdesk I did. But there was no reply to this issue. This ticket has been resolved. Please do not chat or message us through a resolved ticket as it will not be visible in our queue. You may start a new chat by clicking the chat bubble at the Support Portal...
New
0 votes
5

http://mypage.51talk.com issue

http://mypage.51talk.com does not load up ERR_CONNECTION_TIMED_OUT done every troubleshooting from changing proxy to flushing dns Please Help. Thanks Hi Teacher, Please chat us here in LA desk for us to be able to assist you with this issue. Thank you. Sincerely, Bogz - Technical help desk. Was there any reolution to this? Im having the same problem.p
New
0 votes
2

Website Issues?

Anyone else having this problem. I am having problems with the website, my internet is working just fine just when I try to log in just to see if I have classes or to make changes to my schedule it is not allowing me to. It stays loading for a long time. Just wanted to report these issues . It started today, first time I have had an issue Hi Teacher, We have just confirmed that Mypage and AC is having some issues at the moment and China IT is working on it teacher just continue to your class a...
New
0 votes
1

MyPage Log In

Recently, before we can access MyPage at the beginning of each day, we have to have our image captured before we can enter. However, there are particular days that teachers are not teaching and just want to access Mypage. Like for checking schedules, opening up slots etc. And with this new feature, it was not made possible to use and access with our mobile phone. Not unless we log in with our laptop first thing in the morning. This change was a little convenient for us. I hope that you can take ...
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20 votes
23

Correction in IELTS Unit 9 Topic 1 Lesson 1 Module

Wrong grammar on page 3. Please correct.
New
0 votes
not commented yet

unfair and unethical penalty points???

I think that the complaint problem should be investigated before deciding to add the complaint onto a teacher's profile, and before deducting that -.5 point from their score. I received my very first complaint from a cranky parent today, and it automatically showed on my score, which affects my future bookings, because other students/parents can see that. The matter wasn't even looked into beforehand. And I didn't even do anything wrong. I think that the penalty points are kind of unfair, becaus...
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0 votes
1

UNFAIR, GREEDY and INSENSITIVE

Please be more friendly and give us the right to get our money back!!! I was tagged absent by my student yet we had a class and then when i asked for help no one is willing to help. This is unfair!!!!! I also had a friend who was asking for help you know what they told her? There's no solution to her problem. Ang unfair diba? ang greedy niyo!! pati pag sahod laging kulang sinasahod niyo!! umayos kayo!!!!
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1 vote (noun)
3

FONT SIZE'S TOO BIG

I know that they are two options but still, the other one's too big. Please make one that is enough.
New
0 votes
2

Complaints From Students and Its Effect

Just to be fair lang sana and para na rin sa mga hardworking teachers...Most especially for some who opens 25-36 classes everyday who has a bigger chance to get complaints/absences/errors. Actually my suggestion about complaints (to be fair) is to get it investigated first before taking effect. Yes, it's really "unfair" ika nga. But complaints are actually a serious matter for hardworking teachers. First, it has a -.2 or -.5 deduction from our service scores. Second, it demotivates teachers. (to...
New
8 votes
not commented yet

LESSON MEMO tagged absent

THis is awful, I was tagged absent without any chance to dispute it. I was in the class and it was already late at night. You removed 300 from my fees. I can accept it if i was not there working so hard but I was there. Sana pala di na lang ako umattend.
New
1 vote (noun)
5

This Portal is INCONVENIENT. NOT TEACHER - FRIENDLY.

We need a support that responds immediately to our concerns especially these are urgent concerns. It takes so much of our time and effort to report when it can be done with just few words or codes. SKYPE is a BETTER reporting medium. They are not responsive and a number of queries need to be done until you get your turn. Skype is far convenient. oh my, I was 42 already and now back to 75. What's wrong? This is not a good update. Skype is a better medium for lesson support.Kahit a/v check kanina...
New
16 votes
16

AC textbook not downloading alternative

Since AC has been having a lot of issues. I suggest we get the option of uploading the textbook ourselves from the beginning, instead of waiting until the textbook fails yo upload. This is to ensure a better quality of service to our students, thanks!
New
1 vote (noun)
not commented yet

DEEP FREEZE to save a teacher's computer

Hi, Good morning. I have downloaded some useful antimalware exe from you guys, so I was just wondering if I can request for a deep freeze for windows 8 and windows 10?I have one installed for windows 7 and the computer works perfectly fine for the last 3 years up until now without any reformats or system restore. I unfreeze it whenever there are important updates to windows and google since I just surf the net. And the important files are saved in my thumb drive. I believe this is useful and I w...
New
0 votes
not commented yet

Close/Open Video

Good day, helpdesk. I would like to request for the Close/Open Video menu to be back on latest AC version. It is also important especially when my student asks me to turn off my video for better internet connection. Thank you. Hi Teacher, On/Off video is still available in our latest version here: http://bit.ly/1QGhQDx The new version of AC 2.2 also does not have the option to close or open the video. I also have some students who wants the video to be turned off for better connection.
Under review
6 votes
2

WEBSITE ISSUE

Anyone having issue logging in to website? getting error message "This site can't be reached?" Not a network issue since I was able to post the question here. hehehe... Hi Teacher, Which website are you having trouble with. Kindly send us a chat message to determine more about the issue you are encountering. Regards, 51Talk Technical Helpdesk
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0 votes
1

ALL TOOLS=ONE WEBSITE and ALL SUPPORT Concerns

As everybody is experiencing the problem with the new Support system, it is becoming INEFFICIENT. Lots of angry Teachers. DISADVANTAGES: 1. Long queue. 2. No human touch. 3. No Support Experience (Same with Customer Service Level Experience) 4. It does slow down other teacher's computers because of bandwidth and additional use of the cpu RAM. Suggestion/Resolution: 1. Skype - For LIVE speaking Lesson Support, Tech Support, Coach and Fees. 2. AC, Ladesk Lesson Support, Ladesk Tech Support,Ladesk ...
New
0 votes
not commented yet

THIS IS THE WORST

On this same day that this site started... --- AC stopped working properly --- and the support wasn't helpful at all. 2 Tickets and on the third one they were already offline (It was just 11PM!!!) --- I've missed classes and can't even download lessons anymore. --- The phone numbers we used to call are now also unavailable. I wasted a lot of time and effort only to get penalized with absences which isn't even my fault. BRING BACK THE SKYPE SUPPORT and TEAM LESSON SUPPORT CALL LINES! (mobile) an...
New
1 vote (noun)
1

What is happening to 51Talk system?

The new system is giving us more problems and stress. NOT RELIABLE . You will lose teachers (thousands of teachers) . Go back to Skype pleeeaaassee.... This is not good. If you think this is cool, no you are wrong! Instead of doing some "cool" changes about the system why don't you just improve the AC system..
New
0 votes
not commented yet